Terms of Use

1. Purpose

These terms set out the rights and responsibilities between AWIK Co., Ltd. (주식회사 어위크) ("we") and users when booking rooms and add-on services on the official AWIK° website.

2. Definitions

• "User" means any member or guest who uses the website under these terms.
• "Member" means a user who has signed up and receives member benefits such as member rates.
• "Guest" means the person who actually stays in the booked room.
• "Add-ons" means services sold with a room, such as breakfast, airport pickup and experiences.

3. Changes to these terms

• We post these terms at the bottom of the website.
• We may change these terms within the law and will announce changes 7 days in advance (30 days for changes unfavourable to users).
• Bookings made before a change follow the terms in effect at the time of booking.

4. When a booking is made

• A booking request is made when you choose a room, dates, guests and add-ons and complete payment.
• A booking is confirmed when we issue a booking number on screen or to your contact details.
• If payment is not completed within the hold time (10 minutes after entering the payment step), the room is released.
• If we cannot provide the room because of a simultaneous booking on another channel, we will not confirm the booking or will refund it in full immediately.

5. Rates and payment

• Rates vary by date, day of week and number of guests. The final amount shown on the payment screen applies.
• Member rates apply only to signed-in members. Whether they combine with promotions is stated in each promotion.
• You can pay with the methods shown on the website, such as credit/debit cards and PayPal.

6. Changes, cancellations and refunds

Cancellations and refunds follow our Cancellation Policy. Bookings are non-refundable from 15 days before check-in.

7. Check-in, check-out and house rules

• Check-in and check-out times are shown on the room page and in your booking details.
• Exceeding the booked number of guests, open flames and noise that disturbs neighbours are not allowed.
• Smoking (including e-cigarettes) is not allowed anywhere on the property, including inside the room and in the courtyard. Cleaning and deodorising costs may be charged.
• Pets are not allowed.
• Barbecues and cooking strong-smelling food (such as grilling fish or meat) are not allowed.
• Parties and events are not allowed. This is a residential area, so please keep quiet after 10 pm.
• Commercial photo or video shoots require prior arrangement with us.
• If house rules are broken, we may end the stay and the booking may not be refunded.

8. Damages

• Guests must compensate for any damage to or loss of the room or its contents caused intentionally or negligently.
• We compensate users for damage caused intentionally or negligently by us, as required by law.

9. Limitation of liability

• We are not liable when we cannot provide services due to force majeure, such as natural disasters or government measures during an epidemic. We will agree with you on new dates or a refund.
• We are not liable for loss of valuables where we are not at fault.

10. Disputes and jurisdiction

• Please send questions or complaints to waki@awik.kr. We will handle them promptly.
• These terms are governed by the laws of the Republic of Korea, and disputes go to the competent court under the Korean Civil Procedure Act.