Cancellation Policy
Effective October 13, 2026
This is an English translation for convenience. If there is any difference, the Korean version prevails.
This policy applies to rooms and add-ons booked on the official AWIK° website. The same information is shown on the payment screen, and you agree to it before paying.
1. Cancellations by guests
- Bookings made within 15 days of check-in are non-refundable from the moment of booking; this is shown separately on the payment screen.
- Dates are based on Korea Standard Time (KST). The cancellation date is the date we receive your request.
- Because a stay is provided only on fixed dates and cannot easily be resold, the rules above apply. Where Korean consumer protection law gives you stronger rights, the law prevails.
| When you cancel (before check-in date) | Refund |
|---|---|
| Up to 16 days before check-in | Full refund |
| From 15 days before check-in to the check-in date | Non-refundable |
| No-show | Non-refundable |
2. Add-ons (breakfast, airport pickup, experiences)
- Add-ons paid together with the booking follow the same refund rules as the room.
- If you cancel the room, add-ons paid with it are cancelled too.
3. Cancellations by us
If we cannot provide the room for reasons on our side, such as a facility failure or double booking, we refund the full amount regardless of timing. Where possible, we will offer another room of the same or higher grade; if you prefer, we refund in full.
4. Force majeure
If the stay is impossible due to force majeure, such as natural disasters or government travel restrictions, we will agree with you on new dates or a refund.
5. Date changes
- Up to 30 days before check-in, we can help you change your dates once free of charge — please contact us (subject to availability on the new dates).
- If the price changes, you pay or we refund the difference.
- Within 30 days of check-in, changes are handled by cancelling and rebooking, and section 1 applies based on when you cancel.
6. How to cancel
- Members: log in → My Page → Bookings, then select “Cancel booking” (during the free cancellation period).
- Guests: use “Find my booking” at the bottom of the site with your booking number and the email used when booking (during the free cancellation period).
- Other cancellation or change requests: email waki@awik.kr or use the contact page, or call 070-7107-4279.
- We email you a cancellation confirmation once it is complete.
7. How and when refunds are paid
- Refunds are made by cancelling the original payment (card, PayPal, etc.).
- We process the payment cancellation within 3 business days of receiving your cancellation.
- Card refunds then usually appear within 3–7 business days depending on your card issuer; PayPal refunds follow PayPal's processing times.
- For members, any coupon or points used for the booking are restored (coupon expiry unchanged), and points pending from that booking are removed.