Privacy Policy
Effective October 13, 2026
This is an English translation for convenience. If there is any difference, the Korean version prevails.
AWIK Co., Ltd. (주식회사 어위크) protects your personal information under the Personal Information Protection Act of Korea and sets out this policy as follows.
1. What we collect and why
Card numbers and other payment credentials are processed directly by our payment provider and are not stored by us.
| Category | Information | Purpose |
|---|---|---|
| Booking (required) | Name, email, mobile number, booking details (room, dates, guests), payment details (method, approval number, amount) | Confirming, changing and cancelling bookings, check-in guidance, payments and refunds, handling disputes |
| Booking (optional) | Special requests | Accommodating your requests |
| Inquiries | Name, email, mobile number (optional), message | Answering inquiries and keeping records |
| Membership | Name, email, password (stored encrypted), marketing consent, social login identifier (if used) | Identifying members and login, member rates, coupons, points and tiers, booking history, offers if you agreed |
| Collected automatically | IP address, cookies, access logs, browser information | Security, fraud prevention, keeping your payment session |
2. How long we keep it
We delete personal information once its purpose is fulfilled. Membership information is kept until you close your account. The following records are kept as required by law:
| Record | Law | Period |
|---|---|---|
| Contracts and withdrawals | Act on Consumer Protection in Electronic Commerce | 5 years |
| Payments and supply of services | Act on Consumer Protection in Electronic Commerce | 5 years |
| Consumer complaints and disputes | Act on Consumer Protection in Electronic Commerce | 3 years |
| Labelling and advertising | Act on Consumer Protection in Electronic Commerce | 6 months |
| Website access logs | Protection of Communications Secrets Act | 3 months |
3. Sharing with third parties
We do not share your personal information with third parties unless you consent or the law requires it.
4. Service providers
| Provider | Service |
|---|---|
| Toss Payments Co., Ltd. | Payment processing and refunds |
| Vercel Inc. | Website hosting |
| Supabase, Inc. | Storing member and booking data, login authentication |
| Resend, Inc. | Sending account, booking and inquiry emails |
5. Transfers outside Korea
We transfer personal information abroad as follows to provide our services. If you do not want this, please contact us by email instead of booking online; online booking will not be available in that case.
| Recipient | Country | Information | When and how | Retention |
|---|---|---|---|---|
| Vercel Inc. | United States | All information in section 1 | Sent over the network when you use the website | Until the service contract ends |
| Resend, Inc. | United States (sending servers: Japan) | Name, email, booking or inquiry content | Sent over the network when emails are sent | As set by the provider's policy (up to 30 days) |
6. Deletion
- We delete information without delay once the retention period ends or its purpose is fulfilled.
- Electronic files are deleted so they cannot be recovered; paper records are shredded or incinerated.
7. Your rights
You can ask to see, correct, delete or stop the processing of your information at any time by emailing waki@awik.kr. We will act without delay, except for information we must keep by law.
8. Cookies
- We use cookies to keep your payment session, remember your language and keep the site secure.
- You can block cookies in your browser, but online booking will not work.
9. Security
- Access to personal information is limited to staff who need it.
- Connections are encrypted (HTTPS) and access logs are kept.
- Staff receive privacy training.
10. Privacy officer
- Name / title: 황태성 / CEO
- Contact: waki@awik.kr
11. Remedies
- Personal Information Infringement Report Center (privacy.kisa.or.kr / 118)
- Personal Information Dispute Mediation Committee (www.kopico.go.kr / 1833-6972)